OK... I'm an IT guy and I read warnings that come up on my PC. Most of them tell you what you need to do to fix the issue or avoid an issue, hence the reason they are called warnings. But why is it so many people are afraid of READING these warnings and doing what it says? And it's not just warnings... People won't do simple setup of Internet Explorer and then they get all mad that the setup comes up every time they open Internet Explorer. It has a wizard, so all you have to do is READ and go through the steps. Now, I realize that I'm computer inclined and a lot of people aren't, but really I just read everything that is in front of me. I think people would be amazed how simple computers are if they just read what is in front of them. It's not like the old days where you have enter DOS code to get the machine running. Everything is made very simple for people in software.
Is it laziness? Is it stupidity? Do they just have a PC phobia? Computers aren't going to blow up on you, especially if you read everything in front of you. If you read what is in front of you on your PC, you'll learn a lot about software and your PC, you won't kill your machine, people will begin to think you're really intelligent because you know what's going on with your PC. If you don't understand something your reading that your computer is trying to tell you, then Google it... Guess what! That's what us IT guys do if we don't understand or don't know something. All the information you need is out there on the web. Be resourceful and go look it up... You'll save yourself a ton of money by not having to call IT support for simple things.
Retailers with IT support make a ton of money off of people who are just too lazy to read and fix the machine themselves. I overheard what a big retailer IT support guy was telling a customer at the counter once and I just shook my head. The problem was a 2 minute fix, but the big retailer IT support guy was giving the poor woman this long BS explanation and it was going to cost her $50 to fix it. Save your money people... READ! Computers aren't these scary things that are going to blow up if you click the wrong button. The worst thing that could happen is that you may have to uninstall a piece of software and then install it again. That's better than spending a ridiculous amount of money.
I know sometimes you can have a problem and you get frustrated and you just want to throw your machine out the window. I have those days too. That's when I get up, walk away, get my mind back in a more stable place, then I'll go back and look at the error. I'll research it by Googling the exact error message and I'll usually find the answer. Sometimes you just need to take a step back and relax and then go back and figure it out slowly.
Bottom line is that you don't need to be a computer expert to fix most software issues, you just need to take the time to read everything that is in front of you and if you don't understand, look it up. Laziness drives most people to call their IT support and let me tell you from personal experience, that is the best way to get on your IT support person's nerves. And be sure that after you hang up, that IT support person has you labeled as an idiot. If you don't want that to happen to you, do your homework and look up the issue and try a resolution or 2 before calling. If those don't work and you need to call your IT support, tell your IT support person what you have tried and they will think highly of you for reading and making a valiant attempt to troubleshoot your own machine. Oh, and remember that details are very important to your IT support person when you call.
No comments:
Post a Comment